A quick guide to knowing what’s inside your customer’s inbox.
Voting mailings
Say sends two main types of mailings to your customers: voting and non-voting emails. Inside of voting emails, customers will see the proposals that they can vote on, documents provided by the Company or Fund, and the customer’s unique link to Say’s voting website. On the vote site customers can submit their ballot or election, request to attend the meeting in person, withdraw their vote, and view their voting history. The following mailing types are all voting emails:
- Annual Meeting: Each public company holds an Annual General Meeting (AGM) once per year. Shareholders are allowed to vote on proposals up for shareholder decision at the meeting. Proposals are determined by the Company for shareholders to vote on.
- Special Meeting: Public companies and funds can hold an Extraordinary ("Special") Meetings ad-hoc throughout the year. Special meetings are conducted in circumstances where a meeting is necessary to approve a certain business action, such as a merger or acquisition.
- Voluntary Corporate Actions: Voluntary corporate actions are company events that affect shareholder's investments and require the shareholder to elect whether they would like to participate or not. Common voluntary corporate actions are tender offers, optional dividends, and rights issues.
- Consent solicitation: Consent solicitation is the process that occurs when a company proposes changes to the terms of its security agreement. For investors who own a stake in the company, mutual consent is required for a company to make this change.
Non-voting mailings
Non-voting emails are sent on behalf of Funds and Companies when the Issuer needs to relay important information to a shareholder on behalf of their investments. These emails include links to documents that are provided by the Company of Fund, and document descriptions to educate the customer on what they are receiving and why. The following mailing types are all non-voting emails:
- Post-sale prospectus delivery: Shareholders are entitled to receive a fund’s prospectus within two days of investing into a fund. Prospectus documents contain details on the fund's objectives, investment strategies, risks, performance, management, and other operations. Prospectuses are usually updated annually upon each new fiscal year and are occasionally supplemented with additional documents such as Prospectus Stickers and Statements of Additional Information.
- Report: Shareholder reports are provided by funds to update investors on how the fund has been performing. These reports can be issued on a semi-annual or annual cadence.
